f9777 Privacy Policy —
Your Data, Your Rights
At f9777, protecting the personal data of our players across Bangladesh is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold over your own data. We believe in full transparency — no hidden clauses, no ambiguity.
Six Core Privacy Commitments
These six principles define how f9777 handles your personal data. Each is covered in full detail in the legal sections below.
f9777 collects only the personal data genuinely required to operate your account, process payments, verify your identity, and keep the platform secure. We do not collect data speculatively or beyond what is necessary for these defined purposes.
All data transmitted between your device and f9777 servers is protected using 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions operating in Bangladesh. Your payment details are never stored in plain text on our infrastructure.
f9777 does not sell, rent, or license your personal information to any third-party marketers. Your data is never traded for commercial gain. Any third parties who process data on our behalf do so under strict contractual obligations aligned with this Privacy Policy.
You have the right to access, correct, port, and request deletion of your personal data held by f9777 at any time. All data rights requests are handled within 30 days of receipt. Submit your request clearly to [email protected] and our compliance team will respond promptly.
f9777 uses only essential and functional cookies required to operate the platform reliably — session management, security tokens, and preference storage. We do not use invasive third-party advertising cookies. Our cookie usage is fully described in the cookies section of this policy.
f9777 retains your personal data only for as long as required to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and anti-money-laundering obligations. After the applicable retention period expires, your data is securely deleted or anonymised.
Introduction
This Privacy Policy ("Policy") describes how f9777 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the f9777 online gaming and sports betting platform available at https://f9777.io (the "Platform").
f9777 is committed to handling personal data responsibly, transparently, and in a manner consistent with internationally recognised data protection principles. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your personal information when engaging with the Platform.
Scope: This Policy applies to all personal data collected through the f9777 Platform, including data submitted during registration, KYC verification, payment processing, customer support interactions, and general platform usage — regardless of the device or location used to access the Platform within Bangladesh.
By registering an account on f9777 and using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the Platform.
This Privacy Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the f9777 Platform and are incorporated by reference into this document.
Personal Data We Collect
2.1 Registration Data
When you create an account on f9777, we collect the following personal information that you provide directly:
- Full legal name (as it appears on your government-issued identification document)
- Date of birth (to verify that you meet the 21+ age requirement)
- Residential address (including city, district, and postal code within Bangladesh)
- Email address (used for account communications and security notifications)
- Mobile phone number registered in Bangladesh
- Username and encrypted password (passwords are never stored in plain text)
2.2 Identity Verification (KYC) Data
To comply with our responsible gaming and anti-money-laundering obligations, f9777 requires identity verification before processing withdrawal requests. KYC data collected may include:
- A clear copy of your National Identity Card (NID) or valid passport
- Proof of residential address (utility bill, bank statement, or similar document dated within 3 months)
- Source of funds documentation in circumstances where this is required for compliance purposes
- A selfie or live photograph for biometric identity matching where required
2.3 Financial & Transaction Data
When you make deposits or withdrawals, f9777 and our certified payment processing partners collect transaction-related data including:
- Payment method details (bKash account number, Nagad account number, Rocket account, bank account details, Visa/Mastercard last four digits)
- Transaction amounts, dates, and reference numbers
- Deposit and withdrawal history associated with your account
Payment Security: Full payment credentials (complete card numbers, full bKash PINs) are never stored on f9777 servers. Payment processing is handled exclusively by PCI-DSS certified third-party payment processors.
2.4 Usage & Behavioural Data
As you use the f9777 Platform, we automatically collect certain technical and behavioural data, including:
- IP address and approximate geographic location (city/region level within Bangladesh)
- Device type, operating system, and browser version
- Pages visited, time spent on each section, and navigation paths through the Platform
- Game sessions played, bets placed, game results, and betting history
- Login timestamps and session duration records
- Preferred language and display settings saved to your account
2.5 Customer Support Data
When you contact f9777 customer support via email or any other communication channel, we collect and retain records of that correspondence, including the nature of your enquiry, any documentation you provide, and the full history of our response to your request. This data is used to resolve your query and to improve the quality of our support services.
2.6 Responsible Gaming Data
If you use f9777's responsible gaming tools — such as setting deposit limits, activating a cooling-off period, or requesting self-exclusion — we record and store those preferences and instructions as part of your account profile. This data is treated with the highest level of sensitivity and is used solely to enforce the restrictions you have requested.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration | Name, DOB, email, phone, address | Provided by you at sign-up |
| KYC / Identity | NID copy, proof of address | Uploaded by you on request |
| Financial | bKash/Nagad details, transaction history | Generated during deposits/withdrawals |
| Usage | IP address, device, game history | Automatically via platform logs |
| Support | Email correspondence, dispute records | Generated during support interactions |
| Responsible Gaming | Deposit limits, self-exclusion status | Set by you via account dashboard |
How We Use Your Personal Data
f9777 uses the personal data we collect strictly for the following defined purposes. We do not use your data for any purpose beyond what is described in this Policy without obtaining your explicit prior consent.
3.1 Account Creation & Management
We use your registration data to create and maintain your f9777 account, including verifying your eligibility (age 21+), authenticating your identity at login, managing your account preferences, and communicating account-related notices such as security alerts, policy updates, and transactional confirmations.
3.2 Payment Processing
Your financial data is used exclusively to process deposit and withdrawal transactions, to reconcile your account balance, to verify that payment methods belong to you (as required by our anti-money-laundering procedures), and to investigate any disputed transactions you raise with our support team.
3.3 Identity Verification & Fraud Prevention
KYC data is used to verify that you are who you say you are, to confirm that you meet the age requirement of 21 years or older, to prevent the creation of multiple accounts by the same individual, and to detect and investigate suspected fraudulent activity or money laundering. f9777 takes its anti-fraud obligations seriously and uses automated systems alongside manual review processes for this purpose.
3.4 Platform Improvement & Analytics
Aggregated and anonymised usage data is used to analyse player behaviour trends, identify technical issues, improve the performance and reliability of the Platform, develop new features, and optimise the user experience for players across Bangladesh including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other regions.
3.5 Responsible Gaming Compliance
Data relating to your gaming activity and responsible gaming preferences is used to enforce the limits and restrictions you have set, to monitor for patterns of behaviour that may indicate problem gambling, and to contact you proactively if our responsible gaming systems identify potential welfare concerns associated with your account.
3.6 Legal & Regulatory Compliance
f9777 may be required to use and disclose certain personal data in order to comply with legal obligations, respond to lawful requests from competent authorities, enforce our Terms & Conditions, investigate and prosecute violations of Platform rules, or protect the rights, property, and safety of f9777, its players, and third parties.
3.7 Direct Communications
We use your contact details to send you service-related communications (which are non-optional as they relate to your account), and — only where you have given explicit consent — to send you promotional communications about f9777 bonuses, events, and offers. You may withdraw consent to promotional communications at any time by contacting [email protected].
Legal Basis for Processing Personal Data
f9777 processes your personal data only where we have a valid legal basis for doing so. The primary legal bases on which we rely are as follows:
- Contractual Necessity: Processing your registration data, KYC data, and financial data is necessary to perform the contract between you and f9777 — specifically, to provide you with access to the Platform and to process your gaming and payment transactions.
- Legal Obligation: Certain processing activities — particularly those related to identity verification, anti-money-laundering checks, and the retention of transaction records — are required by applicable legal and regulatory obligations.
- Legitimate Interests: f9777 has a legitimate interest in processing usage and behavioural data to maintain and improve platform security, detect fraud, analyse platform performance, and understand how players interact with our services. We have assessed that this processing does not override your fundamental privacy rights.
- Consent: Where we rely on consent as the legal basis for processing (primarily for sending optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Important: Withdrawal of consent for optional marketing communications does not affect your ability to use the f9777 Platform or access any of its features. Core account and operational communications are based on contractual necessity and cannot be opted out of while your account is active.
Data Sharing & Disclosure
5.1 Payment Service Providers
To process your deposit and withdrawal transactions, f9777 shares the minimum necessary payment and identity data with our certified payment processing partners, including providers supporting bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers are contractually bound to use your data only for the payment processing purposes for which it is shared and to maintain security standards no less rigorous than our own.
5.2 Identity Verification Providers
To conduct KYC identity verification, f9777 may share identity documents and biometric data with specialist identity verification service providers. All such providers are vetted, operate under binding data processing agreements, and are required to handle your identity data with the same level of care and security applied by f9777 itself.
5.3 Game Providers
f9777's casino and slot games are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. To enable gameplay, a unique player session token is shared with the relevant game provider. f9777 does not share your name, payment details, or contact information with game providers. Session tokens are technical identifiers only and cannot be used by game providers to identify you outside of the f9777 platform context.
5.4 Legal & Regulatory Authorities
f9777 may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies when legally required to do so, or when we reasonably believe disclosure is necessary to protect the rights and safety of f9777, our players, or the public. Such disclosures are made only to the extent strictly necessary and in compliance with applicable legal processes.
5.5 No Sale of Personal Data
f9777 does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing, advertising, or commercial purposes. This is an absolute commitment — not subject to exceptions or commercial arrangements.
Guarantee: Your personal data held by f9777 will never be sold to data brokers, advertising networks, or any commercial third party. Data sharing is limited strictly to the service providers listed in this section, each operating under binding contractual obligations.
Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files placed on your device when you access a website. They allow the website to remember information about your visit — such as your login session, language preferences, and platform settings — making subsequent visits faster and more personalised. f9777 uses cookies and similar technologies solely to operate the Platform effectively.
6.2 Types of Cookies We Use
- Essential Cookies: These are strictly necessary for the Platform to function. They manage your login session, maintain your security token during your visit, and remember your account state as you navigate between pages. Without these cookies, the Platform cannot operate. These cookies cannot be disabled.
- Functional Cookies: These cookies remember your preferences — such as display settings and notification preferences — to provide a more personalised experience on return visits. They do not track your activity across other websites.
- Analytical Cookies: f9777 uses anonymised analytics data to understand how players navigate the Platform, which sections are most visited, and where technical issues occur. This data is aggregated and cannot be used to identify you individually.
6.3 What We Do Not Use
f9777 does not use third-party advertising cookies, social media tracking pixels, or any tracking technology that monitors your behaviour across websites other than f9777. We do not sell cookie data to advertising networks or data brokers.
6.4 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please be aware that blocking essential cookies will prevent you from logging in and using the f9777 Platform. Refer to your browser's help documentation for instructions on managing cookie settings specific to your browser version.
Data Security
f9777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and f9777 servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this encryption is active whenever you are on the Platform.
- Encrypted Data Storage: Sensitive data fields — including passwords, payment method identifiers, and KYC document metadata — are encrypted at rest using AES-256 encryption on f9777's secure server infrastructure.
- Access Controls: Access to personal data within f9777's internal systems is restricted on a strict need-to-know basis. Staff and service providers can only access the data required for their specific operational role, enforced through role-based access control systems.
- Security Monitoring: f9777 operates continuous security monitoring of its server infrastructure to detect and respond to unusual access patterns, potential intrusion attempts, and system anomalies in real time.
- Regular Security Audits: Our platform undergoes periodic security reviews and penetration testing conducted by independent security professionals to identify and address potential vulnerabilities before they can be exploited.
- Incident Response: In the unlikely event of a data security incident that affects your personal data, f9777 has an incident response plan in place. Affected players will be notified promptly and provided with clear guidance on protective steps to take.
Your Responsibility: While f9777 takes every reasonable measure to secure our systems, account security is a shared responsibility. You must keep your login credentials confidential and must not share your password with anyone. f9777 will never ask for your password via email, SMS, or any other channel.
Data Retention
f9777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. The following retention principles apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| KYC / identity documents | Duration of account + 5 years post-closure | Anti-money-laundering obligations |
| Transaction / payment records | 7 years from transaction date | Financial record-keeping requirements |
| Gaming / betting history | Duration of account + 5 years post-closure | Dispute resolution and audit trail |
| Customer support records | 3 years from last interaction | Service quality and dispute history |
| Responsible gaming records | Duration of account + 7 years post-closure | Player welfare and regulatory obligations |
| Marketing consent records | Until consent is withdrawn + 2 years | Proof of consent compliance |
Upon the expiry of the applicable retention period, personal data is securely deleted from our active systems or permanently anonymised so that it can no longer be linked to any identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.
If you request account closure, f9777 will deactivate your account promptly. However, certain data will be retained for the periods stated above in order to comply with our legal obligations. You will be informed of exactly what data is retained and for how long when you submit a formal account closure request to [email protected].
Your Data Rights
As a player on the f9777 Platform, you hold a meaningful set of rights over your personal data. f9777 is committed to honouring these rights promptly and without unnecessary barriers. All rights requests should be submitted in writing to [email protected] with the subject line "Data Rights Request" and will be acknowledged within 5 business days and responded to in full within 30 days.
You have the right to request a copy of all personal data f9777 holds about you, along with information about how it is being used, who it has been shared with, and for how long it will be retained.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account details such as address and contact number can also be updated directly via your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. Erasure requests are subject to our legal retention obligations.
You may request that f9777 restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data or the lawfulness of its processing is being investigated and resolved.
Where processing is based on consent or contractual necessity and carried out by automated means, you may request that f9777 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
You have the right to object to the processing of your personal data where that processing is based on f9777's legitimate interests. Upon receiving a valid objection, f9777 will cease processing unless compelling legitimate grounds override your interests.
How to Exercise Your Rights: Send a written request to [email protected] with the subject line "Data Rights Request". Please include your registered email address and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request to protect against unauthorised access to your data.
Children's Privacy
The f9777 Platform is strictly intended for adults aged 21 years and above. f9777 does not knowingly collect, store, or process personal data from any person under the age of 21. Registration on the Platform requires explicit confirmation that you are aged 21 or older, and our KYC identity verification process includes age verification as a mandatory step.
If f9777 becomes aware — through our verification processes or any other means — that a person under 21 has registered an account or provided personal data on the Platform, we will immediately suspend that account, delete all associated personal data without delay, and reverse any transactions associated with that account in accordance with our Terms & Conditions.
If you believe a minor has accessed f9777: Please contact us immediately at [email protected]. We take all such reports with the utmost seriousness and will investigate and act without delay. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms.
International Data Transfers
f9777 primarily processes and stores personal data on servers located within or serving the Bangladesh region. However, certain service providers — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — operate infrastructure in multiple international jurisdictions.
Where personal data is transferred to or processed in a jurisdiction outside Bangladesh, f9777 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards include contractual data processing agreements that bind recipient service providers to equivalent data protection standards.
In all cases, international transfers of personal data from f9777 are limited to the minimum data necessary for the specific processing purpose and are not used for any purpose beyond what is described in this Policy.
Third-Party Links
The f9777 Platform may contain references to or integrations with third-party services — such as game provider platforms or payment gateways — which operate under their own independent privacy policies. f9777 is not responsible for the privacy practices, data handling procedures, or content of any third-party services accessed via the Platform.
We strongly encourage you to review the privacy policy of any third-party service you interact with in connection with your use of f9777. f9777's Privacy Policy governs only the personal data collected and processed directly by f9777 in connection with the Platform at https://f9777.io.
Updates to This Privacy Policy
f9777 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, operational procedures, legal obligations, or the services we offer. All updates will be published on this page at https://f9777.io/privacy-policy, and the "Last Updated" date at the top of the Policy will be revised accordingly.
Where a material change to this Privacy Policy significantly affects how we use your personal data, f9777 will notify registered players via the email address associated with their account at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how f9777 protects your personal data. The current version of this Policy is always accessible at https://f9777.io/privacy-policy.
Version Control: This is Version 1.0 of the f9777 Privacy Policy, effective from 1 January 2026. All previous versions are superseded by this document.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way f9777 handles your personal data, our dedicated support team is available around the clock — 24 hours a day, 7 days a week, 365 days a year — to assist you.
Data Enquiries Email:
[email protected]
Website:
https://f9777.io
Operating Hours:
24/7 — Bangladesh Standard Time (BST, UTC+6)
Data Rights Requests: To exercise any of the data rights described in Section 09 of this Policy, email [email protected] with the subject line "Data Rights Request". Include your registered email address and a clear description of your request. We will acknowledge receipt within 5 business days and provide a full response within 30 days.
For responsible gaming related data requests — including self-exclusion, deposit limit records, or account restriction history — please email [email protected] with the subject line "Responsible Gaming Data Request" to ensure your query is handled by the appropriate team without delay.
Explore f9777 With Confidence
Now that you understand how f9777 protects your data, explore everything our platform has to offer — from live cricket betting to 500+ slot titles and immersive casino tables. For players aged 21 and above only.